1.Q: The package may drop, is it right?
A: Yes. We cannot ensure that your order will be completely safe, but it is just few possibilities of drop shipping, the most important thing is that you should be sure that you offer us the right shipping information.
2.Q: Is wholesales included in your business?
A: Yes, of course. We do the wholesales business. Besides, we can design your needed shoes like air max shoes increasing your business development. If you want to do wholesales business with us, please email us for directly communication here for information at once. We would be glad to help you.
3.Q: How long does it take to deliver to your door?
A: Within seven days often. Here we set up order package and ship it out in half a day in our working day from Monday to Friday-4:30 am to 6 pm (GMT +08:00) >. At the same time, we have our service online on that day for business talking in other time.
4.Q: Why are your prices are so low? Can you guarantee your products? Are they all authentic,100% originals packaged?
A: We assure you that our products are cheaper for the following reasons.First, our products here are authentic and 100% originals package. All shoes here are just stocked from container order of allstar abroad like orders combined for carrefour and so on. So there are many styles and enough size, really abundant products for your selection. And because of exact stocks from our own factory and non tax fees home and abroad, we do our business broadly with free shipping here. As a result, the price here are so cheap that you can all afford.If you feel like our product, please telephone us and we will meet your requirements.
5.Q: Why do you ask for personal information?
A: It is quite important to asking for personal information. We have to make sure that all of your information are correct in order to accomplish the dilievery. Otherwise, we will not be able to contact you if there is something wrong.
6.Q: How can I cancel an order?
A: If you want to cancel an order, please connect our Customer Support department within half a day after you make the order. Besides, you need to supply the order's number with the reason that you cancel the order. Please be attention in 12 hours. Otherwise you order would be shipped out. If you want to cancel an order, please be quickly.
7.Q: Do you charge for shipping and sales tax?
A: No. There is no sales tax and all are shipped to you free of charge. This is our policy to the benefit of our customers.
8.Q: Are your items all authentic?
A: Yes, you are right. We get overstocks, closeouts, overuns from foreign actories and authorized dealers who tell and offer us invoices that the goods are authentic, but for legal reasons we must declare that some goods are factory dertivative. Only by this, you can appreciate the perfect products, making more interest but discount price and free shipping. And you may fall in love with our products.
